Frequently Asked Questions

Your guide to luxury beauty and seamless shopping with Thomson Carter.

What is the standard shipping timeframe for my order?

We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-12 business days depending on your location.

How can I track my package after purchase?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.

Are Thomson Carter products cruelty-free?

Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and are never tested on animals at any stage of the production process.

What is your return policy for beauty products?

We accept returns on unused and unopened products within 30 days of delivery. Due to hygiene standards, we cannot accept returns on items that have been opened or used.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer samples with every order?

To help you discover your next favorite product, we include two complimentary luxury samples with every full-sized purchase made on our website.